Hundred Vision logo
Linkedin Telegram

Customer Success & User Engagement Specialis

full timehybrididrijaremote
AmblyoPlay and Eye Hero are global vision training solutions helping patients and families improve eye health through engaging digital training. As a subscription-based app, our success depends on user engagement, motivation, and retention – and that’s where you come in!

Your Role

  • Act as the main contact person for users worldwide, ensuring fast and empathetic support.
  • Guide users from onboarding to long-term engagement, boosting motivation and compliance.
  • Collaborate with the development team to solve technical issues.
  • Analyze and work with user data (monitor trends, peer-to-peer comparisons, recommendations).
  • Provide personalized feedback and motivation to improve training outcomes.
  • Proactively encourage renewals, reviews, and referrals to increase retention and LTV.

Requirements

  • Fluency in English (written and spoken).
  • Strong communication skills and user-focused mindset.
  • General technical knowledge and problem-solving skills.
  • Analytical thinking and ability to draw insights from user data.
  • Additional languages and experience in customer success or healthcare support are a plus.

What We Offer

  • Flexible working hours, hybrid work setup.
  • Competitive salary with KPI-based bonus structure.
  • Be part of a high-performing international team making a real impact in digital healthcare.
  • Employment options: part-time (PT), full-time (FT), or contractual basis.
  • Direct influence on app development/features, user satisfaction, engagement, and company growth.
Application is closed

This position is no longer accepting applications. We appreciate your interest in Hundred Vision—feel free to explore our other open roles.

All Positions
This role not the right fit? Explore all our open positions and find one that matches your skills.
All Positions

Apply For This Position