Your Role

• Act as the main contact person for users worldwide, ensuring fast and empathetic support.
• Respond to user inquiries across multiple channels, delivering clear, professional, and empathetic support.
• Assist users in understanding product functionality, usage guidelines, and expected outcomes.
• Handle refund requests in a fair, structured, and transparent manner, providing clear explanations of eligibility, timelines, and processes.
• Explain subscription terms, billing cycles, and account-related questions in a simple and user-friendly way.
• Identify recurring issues, misunderstandings, or friction points and document them for internal teams.
• Help develop and maintain support resources such as FAQs, help articles, and internal guidelines.
• Collaborate with product, clinical, and technical teams to relay user feedback and improve support processes.

What we are looking for

• Fluency in English (written and spoken).
• Strong communication skills and user-focused mindset.
• General technical knowledge and problem-solving skills.
• Analytical thinking and ability to draw insights from user data.
• Additional languages and experience in customer success or healthcare support are a plus.
• Comfortable working with digital tools, support systems, and basic data reporting.
• Structured, solution-oriented mindset with attention to detail.

What We Offer

• Flexible working hours, hybrid work setup.
• Competitive salary with KPI-based bonus structure.
• Be part of a high-performing international team making a real impact in digital healthcare.
• Employment options: part-time (PT), full-time (FT), or contractual basis.
• Direct influence on app development/features, user satisfaction, engagement, and company growth.